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We at HexClad Cookware Trading LLC ("we", "us", "our") value your privacy and are committed to taking care of your Personal Data, which is a responsibility that we take very seriously.
This Privacy Policy explains how we may use the Personal Data we collect when you visit our website https://hexclad.ae/ ("Site"), inquire about our products, purchase a product through our Site or subscribe to our marketing communications.
HexClad Cookware Trading LLC is the data controller responsible for personal data collected and processed through this Site in the United Arab Emirates. We may use affiliated entities to provide customer support or operational services on our behalf.
Personal Data means any information relating to you which allows us to identify you, either directly from that data or because we combine that information with other data about you.
When you use our Site, including to create an account with us and purchase products from our Site, subscribe to our marketing communications or we interact with you in relation to our products, you may provide us with your Personal Data, or we may obtain Personal Data about you.
We may process the following Personal Data:
You can stop receiving our marketing communications at any time, free of charge, through the methods displayed as part of any communication such as the unsubscribe link in our emails. For further information on this please see the section below on Direct Marketing.
We will collect Personal Data from several sources. These include the following:
If you are providing information regarding other individuals to us, it is your responsibility to ensure that you have the right to provide the information to us.
The table below describes the main purposes for which we process your personal data, the categories of your information involved and our reason for doing so.
| Purpose | Personal Data used | Why we use it |
|---|---|---|
| So that we can provide our website to you | IP address, browser type, device ID, geolocation | To operate and support the Site |
| To improve our website security, offer IT support and troubleshooting | IP address, date and time of your visit or use of our website, device information | To maintain and improve the security and performance of our Site |
| To manage your purchases and provide products to you | Name, email address, telephone number, address, shipping address, billing address, date of birth | To provide you with products and services you request |
| To create an account with us | Name, date of birth, email address, telephone number, address, payment data, purchase history and customer number | To provide you with products and services you request |
| To invoice you and receive payments from you | Name, email address, billing address, shipping address, telephone number, date of birth, customer number, invoice number, tax identification number, and other payment data | To provide you with products and services you request |
| Marketing products which may be of potential interest to you and offering promotions | Name, email address, telephone number and marketing preferences |
To send you information about products and services that may be of interest to you Where required, we will obtain your consent, and you may withdraw it at any time |
| Provide you with our newsletter | Name, email address, marketing preferences | We only send you newsletters where consent is provided, and you may withdraw consent at any time |
| To deal with inquiries, and other communications from you | Name, shipping address, billing address, email address, telephone number and customer number | To provide you with products and services you request |
| To perform credit checks | Contact details and payment information | To assess financial exposure and manage payment risk |
| For the purpose of complying with any legal and regulatory requirements | Contact details, invoice number and tax identification number | To comply with any legal or regulatory requirements |
| Storage of records relating to you and also records relating to our business | All the personal information we collect about you | To keep business and transaction records in accordance with our business needs and compliance requirements |
Some of your Personal Data may be required due to legal, contractual, or other obligations. Failure to provide this data may impact our ability to fulfil our contract with you or comply with relevant legal obligations. For other Personal Data, whilst you may not be under an obligation to provide it to us, if you do not provide it, we may not be able to properly perform our services for you. Without your Personal Data, you may be unable to complete purchases or register an account on our Site.
Providing Personal Data for marketing and newsletters is optional. Refusal to provide this data has no negative consequences but means that we cannot offer personalised marketing messages or promotional offers. If you gave us your consent for marketing purposes, you may withdraw consent by following the information in section "Contact Information". Such withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.
In order to operate our Site and provide you with the products you have ordered we may need to share your Personal Data with our subsidiaries and affiliates or third parties engaged by us to manage our relationship with you and provide you the services described above.
We may share your personal data with the following recipients:
We may share your Personal Data on an aggregated basis for any purpose in which your specific Personal Data is blinded, masked, or otherwise not identifiable. We do not disclose Personal Data to anyone else except as set out above unless we have your consent, or we are legally obliged to do so. These recipients will only process your Personal Data to perform tasks and duties on our behalf and in compliance with this Privacy Policy and applicable data protection requirements.
From time to time, we may contact you by email and/or SMS with information about products we believe you may be interested in.
Marketing emails and newsletters will only be sent to you based on the preferences you set when you create your account, tell us that you wish to receive marketing related messages or when you have purchased similar products from our Site previously.
You can opt out any time if you do not wish to receive any marketing messages by clicking on the unsubscribe link in any marketing email you receive to unsubscribe from future marketing communications. Such opt-out will not affect the lawfulness of processing carried out prior to opting out.
In the course of our operations it may be necessary to transfer your Personal Data outside the United Arab Emirates. These transfers may include transfers to our service providers, technology and cloud hosting partners, logistics and fulfillment partners, payment processors and other parties who support the operation of our business. Where we transfer Personal Data internationally, we will implement appropriate safeguards, which may include contractual protections or transfers to jurisdictions recognised as providing an adequate level of protection.
We will retain your Personal Data for as long as necessary for the purposes for which it was collected. The period for which we retain your Personal Data will depend on the type of information involved and the reason for collecting it. In some cases, certain Personal Data may need to be retained for longer periods in order to comply with legal, regulatory, accounting or record-keeping requirements, or to establish or defend legal claims.
Where we rely on your consent (for example, for subscription to our newsletter), we will retain the relevant Personal Data until you withdraw your consent.
We take the security of your information very seriously and only handle Personal Data in accordance with applicable data protection laws. We use a variety of technical and organizational measures to help protect your Personal Data from unauthorized access, disclosure, modification, loss or destruction. Our personnel and service providers are required to handle Personal Data only in accordance with our instructions and for legitimate business purposes, and to maintain appropriate confidentiality and security protections.
Our Site may contain links to other websites or services that are not owned or controlled by us, including links to social media platforms such as YouTube, Instagram, or X (formerly Twitter), or may redirect you off our Site.
This Privacy Policy only applies to information collected by our Site and services. We are not responsible for the privacy and security practices of those other websites or social media platforms or the information they may collect (which may include IP address). You should review the privacy policies of such third parties to understand how they handle your information. Links to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked website, social media platform, and/or content.
You have the following rights in relation to your Personal Data, subject to applicable legal rights and limitations:
Right of Access - you have the right to be informed about how we are using your Personal Data and the right to access that data that we hold about you.
Right to Erasure – you may request that we delete your Personal Data where it is no longer required for the purposes for which it was collected, where you have withdrawn consent (if consent was the basis of processing), or where we are legally required to delete it.
Right to Data Portability – you have the right to receive the Personal Data you have provided to us in a digital format or in certain circumstances and where technically feasible the right to ask us to transmit the data to another organization.
Right of Rectification – you have the right to ask us to amend the Personal Data that we hold about you where you believe it is inaccurate or incomplete.
Right to Object - in certain circumstances, you have the right to object to the processing of your Personal Data and to ask us to block, erase and restrict our use of your personal data.
Right to Withdraw Consent - where we rely on your consent to process Personal Data (for example, direct marketing), you may withdraw that consent at any time and we will stop processing for that purpose.
Requests to exercise these rights can be submitted using the contact details set out in Section 14 (Contact Information). We may need to verify your identity before completing your request.
Our services are not intended for and shall not be used by individuals under the age of 18. We do not knowingly collect Personal Data from persons under 18 or allow them to register. If it comes to our attention that we have collected or processed Personal Data from such a person, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us using the details in Section 14 (Contact Information) below.
We may update this Privacy Policy from time to time, for example to reflect changes in our services or to comply with legal or regulatory requirements. Any updated version will be posted on this page and identified by a new "Last Updated" date. Your continued use of the Site after the updated Privacy Policy is posted will constitute your acknowledgement of the changes.
Individuals with disabilities who are unable to usefully access our Privacy Policy online may contact us to inquire how they can obtain a copy of our policy in another, more easily readable format.
If you have any questions about this Privacy Policy, or about how we collect or use Personal Data, you may contact us at:
Email: uaesupport@hexclad.com
Post: Office 512, 5th Floor
Rasis Business Center
Al Barsha, Dubai
United Arab Emirates
This Policy was last updated: January 22nd, 2026